DELIVERY INFORMATION


Delivery Available 7 Days to Most Melbourne Suburbs between 9am-5pm.


Specific delivery times cannot be garanteed.

You will receive an SMS 30mins prior to delivery. Unfortunately, we cannot accommodate delivery time requests.


We service the greater Melbourne Area from our Melbourne Delivery Depot, – unfortunately pickup is unavailable from this location.

The Delivery charge is automatically based on the delivery postcode, and is calculated upon checkout. If your orders is under $50 or outside our delivery area delivery will not be an options to select at checkout.

MINIMUM spend of $50 required for delivery Delivery is additional (delivery option will only appear once $50 is added to cart) Delivery Charge will vary based on location, date and time selected Mon-Sat $20- $49 Sunday $50-$85.

We offer Delivery 7 days a week 9am and 5pm

All order are shipped using our party trucks, all balloons are delivered helium inflated and ready to go.  Our service is prompt, our drivers are happy to help in any way possible. All Balloons are packaged in Balloon Transport bag for ease of use. This Service is included with every delivery and included in the Delivery Fee.

  • We do not offer Free shipping on any order .
  • In some cases we maybe required to contact a venue to discuss any delivery requirements or instructions such as parking or times.
  • You will recieve an SMS notification 30mins prior to delivery. If you will not be onsite to accept delivery please advise the driver where to leave the balloons. A note can be left at checkout of any specific delivery instrctions.
  • A full refund is available on orders cancelled 24 hours prior to delivery date. Up to a 70% Cancellation Fee may be charged on any order cancelled after 12pm on the day prior to delivery (The remaining amount will be refunded). Orders cancelled the day of delivery can not be refunded.

To Calculate Shipping Cost based on the delivery suburb, Please visit the our shipping calculator.

Please ensure you have met our minimum $50 Cart Total to enable shipping

HELIUM CYLINDER DELIVERY AND COLLECTION

The Delivery fee includes both delivery and collection of the cylinder.

The Delivery charge is automatically based on the delivery postcode, and is calculated upon checkout.

MINIMUM of $50 required for delivery  (delivery option will appear once $50 is added to cart).

We offer Delivery 6 days a week Monday – Saturday , between 9am and 5pm daily, should you require delivery outside these times please contact us first and we will be more than able to accommodate your request. If your suburb is not listed, or your postcode isn’t listed, please email us first to confirm a delivery price.

PICKUP AVAILABLE FROM THE FOLLOWING LOCATION

DIAMOND CREEK

Party Store (Open to the public 7 days a week)
Shop 2, 67 Main Hurstbridge Road (near Coles Supermarket)

(Mon-Fri 10-5pm, Sat 10-4pm AND Sun 10.30-4pm)

  • Pickup is FREE, however Pickup times must fall within the store opening hours, pickup is unavailable 15 mins after opening or 15 mins prior to closing at both stores.
  • Feel free to place a helium balloon order in store, and take advantage of our instore only special promotions.
  • Should you require Balloons bags please ask our staff upon arrival, where possible we love recycle our plastic balloon bags, please return to our store and we can help reduce our impact of the environment together.
  • Staff in store will be able to assist with website queries, order questions/variations or payment options.

BALLOON PRODUCT SUBSTITUTION: Balloons may have minor variations from the images shown on the website, we reserve the right to use a similar balloon with the most similar message and theme in the unlikely event the chosen balloon is out of stock. Any replacement will be of equal or greater value.

SAME DAY DELIVERY NOT AVAILABLE!

 

CANCELLATIONS AND REFUNDS

  • A 90% refund is available on orders cancelled 36 hours prior to delivery date (excluding custom printing and special order products) .

  • A 100% Credit note is available on orders cancelled 36 hours prior to delivery date (excluding custom printing and special order products) .

  • Up to a 70% Cancellation Fee may be charged on any order cancelled after 12pm on the day prior to delivery (Delivery fee will be refunded).

  • Orders cancelled the day of delivery can not be refunded..

  • Special order balloons and Custom print balloons will not be refunded for cancellations or change of mind..