Pickup and Delivery Information

DELIVERY INFORMATION

We service the greater Melbourne Area from our Melbourne Delivery Depot, unfortunately pickup is unavailable from this location.

We offer same day deliveries for orders that can be filled Monday to Friday. Order must be placed by 12.pm most cases the delivery will be made within 4-5 hours, however, traffic can influence delivery times.

The Delivery charge is automatically based on the delivery postcode, and is calculated upon checkout.

MINIMUM of $60 required for delivery  (delivery option will appear once $60 is added to cart).

We offer Delivery 7 days a week, between 9am and 6pm daily, should you require delivery outside these times please contact us first and we will be more than able to accommodate your request. If your suburb is not listed, or your postcode isn’t listed, please email us first to confirm a delivery price.

All order are shipped using our party trucks, all balloons are delivered pre-inflated.  Our service is prompt, our drivers are happy to help in any way possible and are happy to unpack your order. All Balloons are packaged in Balloon Transport bag for ease of use. This Service is included with every delivery and included in the Delivery Fee.

  • Once your order is placed we will confirm a delivery window if required.
  • A minimum 3 hour delivery window is required. However where possible we will endeavour to work with you to meet your delivery requirements.
  • Delivery will be prior to the start time of your event, 8 hours prior to the event will be the earliest we deliver. A Helium Balloon has a float time of  up to 18 hours, but the Helium Balloon is at its best between 0 – 10 hours.
  • On Popular Delivery Days on Friday, Saturday and Sunday, We require a 3 hour delivery window to enable us to service all customers. You will be advised once your order is confirmed.
  • In some cases we maybe required to contact a venue to discuss any delivery requirements or instructions such as parking or times.

DISCOUNTED DELIVERY OPTION MONDAY – SATURDAY 9-5PM

This delivery option is available on orders to selected locations.

  • This option is not reccommended for Balloons orders, where 30cm Confetti Balloons have been ordered. due to the 10-12 hour float time.
  • If you have an evening event it is recommended you select an afternoon delivery time, to ensure your balloons are looking great all night. Megaloons and foils can be delivered any time or if Hi-Float is selected.
  • Please ensure there is someone available to collect the Balloons between 9-5pm. We will recieve an SMS 30minute notification prior to delivery. If we are unable to access the venue or the balloons are not able to be accepted, an additional delivery fee will be payable to enable redelivery of your order.
  • We are unable to accept delivery time requests, if you require a smaller delivery window please select another delivery option.

 

 

 

HELIUM CYLINDER DELIVERY AND COLLECTION

The Delivery fee includes both delivery and collection of the cylinder.

The Delivery charge is automatically based on the delivery postcode, and is calculated upon checkout.

MINIMUM of $50 required for delivery  (delivery option will appear once $50 is added to cart).

We offer Delivery 7 days a week, between 9am and 6pm daily, should you require delivery outside these times please contact us first and we will be more than able to accommodate your request. If your suburb is not listed, or your postcode isn’t listed, please email us first to confirm a delivery price.

  • Please provide a 3 hour delivery window for drop off and collection

PICKUP AVAILABLE FROM THE FOLLOWING LOCATION

DIAMOND CREEK

“Veronicas Pantry Party Store”
Shop 2, 67 Main Hurstbridge Road (near Coles Supermarket)

(Mon-Fri 9-6pm, Sat 9-5pm AND Sun 10-5pm)
(03) 9438 5997

  • Pickup is FREE, however Pickup times must fall within the store opening hours, pickup is unavailable 15 mins after opening or 15 mins prior to closing at both stores.
  • Feel free to place a helium balloon order in store, and take advantage of our instore only special promotions.
  • Should you require Balloons bags please ask our staff upon arrival, where possible we love recycle our plastic balloon bags, please return to our store and we can help reduce our impact of the environment together.
  • Staff in store will be able to assist with website queries, order questions/variations or payment options.

To Calculate Shipping Cost based on the delivery suburb, Please visit the our shipping calculator.

Please ensure you have met our minimum $60 Cart Total to enable shipping